21 March 2003 The Travel Store was established when two long term industry colleagues, Janene Rubens and her then Business Partner, recognised there was a niche in the market for a personal and service oriented travel agency.
Previously Janene worked in wholesale travel with one of Australia’s leading independent companies focusing on Asia, the Pacific and the U.S.A. Janene travelled extensively throughout these regions tour leading and training travel agents in accommodation, geography, culture, history and attractions of various locations. She gained expertise in hotel contracting, operations and sales and marketing plus also co-coordinated the Group and Incentive travel department. From there, Janene’s career developed with an international airline as Australasia Sales and Marketing Manager for a period of over ten years. From there, both were employed in the retail side of the leisure and corporate travel industry.
Within six months of The Travel Store’s opening, Denise Prowd joined the team bringing her 20 plus years of retail corporate and leisure experience to the Company.
February 2011, saw Janene and her husband Erik, purchase the remaining shares in The Travel Store and now are co Directors of the Company.
The Travel Store Team have extensive first hand travel expertise. Janene has been a regular visitor to the United States, Asia, The Pacific and Eastern Europe in particular. Denise’s travel includes Asia, India and the South Pacific and working experience in Thailand. Erik has travelled the world extensively for both business and pleasure, and fluently speaks 5 languages.
We have a strong corporate client base and offer a complete range of International and Domestic services. Apart from the usual agency functions such as flights, visa requirements, hotel reservations and car hire, we also offer specialised, customised service in sports, educational and “wellness” group travel and corporate conferencing skills. Leisure travel arrangements vary from adventure travel through to 5 star luxury and boutique stays around the globe as well as within Australia.
Today’s technology allows us to service a diverse range of clients in Melbourne, across Australia and throughout the world. Janene has personally had 20 years experience in travel arrangements for Golfers, Officials and Groups, with a “knack” for understanding the Golfers requirements. Plus her Corporate clients – who are based not only in Australia but also Hong Kong, The Netherlands and Spain, are able to be in constant contact with her 24 / 7 through mobile and internet technology. One of the most important areas in Janene's job specification, is Travel Management. Not just a Travel Agent but a Manager who assists in budget and client management.
The Travel Store offers a complete service for all your travel requirements, both personal and corporate including a 24 hour emergency service and we look forward to exceeding your travel expectations.